Introduction
At Aadhaya Hardware, we aim to provide high-quality products and a seamless shopping experience. If for any reason you are not satisfied with your purchase, we offer a refund and returns policy to ensure your complete satisfaction.
Returns
We accept returns on eligible items within 5 days of the purchase date. Items must be in their original condition, unused, and in the original packaging. If your product is damaged or defective upon arrival, please contact us immediately for a full refund or replacement.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few days for the transaction to appear on your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us to arrange an exchange. If the item is in stock, we will send the replacement once we receive the returned item.
How to Initiate a Return or Refund
To start the return process, please follow these steps:
- Contact our customer service team via email at nexiomhardware@gmail.com or call us at 99132 35199.
- Provide your order number and details of the item you wish to return.
- We will guide you through the return process and provide you with a return address.
- Ship the item back in its original packaging with the receipt or proof of purchase.
Non-Returnable Items
Some items are non-returnable, including:
- Custom or personalized items
- Items marked as final sale
- Used or opened products
Shipping Costs
The cost of return shipping is the responsibility of the customer unless the product is damaged or defective upon arrival. Original shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund and Returns Policy or need assistance, please contact us:
Aadhaya Hardware
Phone: 99132 35199
Email: nexiomhardware@gmail.com